DCBank is regulated by the Office of the Superintendent of Financial Institutions of Canada (OSFI) and the Financial Consumer Agency of Canada (FCAC).

The Office of the Superintendent of Financial Institutions of Canada (OSFI)

OSFI is an independent agency of the Government of Canada that supervises and regulates federally registered banks and insurers, trust and loan companies, as well as private pension plans subject to federal oversight.

The Office of the Superintendent of Financial Institutions of Canada
255 Albert Street, 12th Floor
Ottawa, ON K1A 0H2
Call: 1-800-385-8647
Visit: www.osfi-bsif.gc.ca.

Financial Consumer Agency of Canada (FCAC)

The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws and voluntary commitments and codes of conduct. For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees, interest rates and branch closures.

If you have a complaint concerning a consumer protection law or a voluntary commitment or code of conduct, you may contact the FCAC at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9
Call (English): 1-866-461-FCAC (3222)
Call (French): 1-866-461-ACFC (2232)
Visit: www.fcac-acfc.gc.ca.

Note: The FCAC does not provide redress or compensation and cannot get involved in individual disputes.

For a complete listing of federal consumer protection laws, voluntary commitments and codes of conduct, visit www.fcac-acfc.gc.ca.

CDIC

Canadian Deposit Insurance Corporation

DCBank is a member of the Canada Deposit Insurance Corporation (CDIC), a federal Crown corporation that contributes to the stability of the Canadian financial system by providing deposit insurance against the loss of eligible deposits at member institutions in the event of failure. CDIC insures Canadians’ eligible deposits to a limit of $100,000 per insured category at each CDIC member financial institution. CDIC is not a bank or a private insurance company.

The following products are eligible for deposit insurance from the CDIC, subject always to maximum coverage limitations as outlined in their brochure “Protecting Your Deposits” and are payable in Canada.

Canadian Deposit Insurance Corporation

Personal Bank Accounts
Corporate Bank Accounts

View CDIC Brochure "Protecting Your Deposits" For further information, please contact CDIC at 1-800-461-CDIC.

Basel III

Basel III is a global regulatory standard on bank capital adequacy, stress testing and market liquidity risk. It is intended to strengthen global capital and liquidity rules with the goal of improving the banking sector’s ability to absorb shocks arising from the financial and economic stress, thus reducing the risk of spillover from the financial sector to the real economy.

DCBank’s Pillar 3 Disclosures are as follows:

Restricted and Sanctioned Countries

Please be advised that DCBank will not process or accept wires or transactions that originate or terminate, or involve, directly or indirectly, certain countries.

List of Restricted Countries (September 2021)
List of Sanctioned Countries (July 2021)