Privacy Policy

Our Commitment to our Customers

DCBank appreciates the opportunity to help our customers meet their banking and payments needs. From the day DCBank was founded in 2007, earning and keeping our customers’ trust has been at the very core of our business. We are committed to respecting and protecting the privacy and confidentiality of the personal information you have entrusted to us. It is important for our customers to understand what personal information we will collect, how we will use it and who may see it.

Click here to view our Privacy Code in English
Click here to view our Privacy Code in French

If you have any questions or concerns about our privacy practices or the privacy of your personal information please let us know by contacting our Chief Privacy Officer at:

Attn: Chief Privacy Officer
736 Meridian Road NE
Calgary, Alberta
T2A 2N7

If you are not satisfied with how your question or complaint has been handled, access Resolving Complaints to review our dispute resolution process.

If after contacting us you do not feel that we have adequately addressed your concerns you may contact:

Office of the Privacy Commissioner of Canada
Place de Ville
112 Kent Street, 3rd floor
Ottawa, Ontario
K1A 1H3