DCBank is regulated by the Office of the Superintendent of Financial Institutions of Canada (OSFI) and the Financial Consumer Agency of Canada (FCAC).

The Office of the Superintendent of Financial Institutions of Canada (OSFI)

OSFI is an independent agency of the Government of Canada that supervises and regulates federally registered banks and insurers, trust and loan companies, as well as private pension plans subject to federal oversight.

The Office of the Superintendent of Financial Institutions of Canada
255 Albert Street, 12th Floor
Ottawa, ON K1A 0H2
Call: 1-800-385-8647
Visit: www.osfi-bsif.gc.ca.

Financial Consumer Agency of Canada (FCAC)

The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws and voluntary commitments and codes of conduct. For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees, interest rates and branch closures.

If you have a complaint concerning a consumer protection law or a voluntary commitment or code of conduct, you may contact the FCAC at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9
Call (English): 1-866-461-FCAC (3222)
Call (French): 1-866-461-ACFC (2232)
Visit: www.fcac-acfc.gc.ca.

Note: The FCAC does not provide redress or compensation and cannot get involved in individual disputes.

For a complete listing of federal consumer protection laws, voluntary commitments and codes of conduct, visit www.fcac-acfc.gc.ca.

Voluntary Codes of Conduct and Public Commitments

The Financial Consumer Agency of Canada (FCAC) monitors all banks for compliance with several codes of conduct. The FCAC may investigate and report on any complaint related to DCBank’s noncompliance with any voluntary code of conduct or public commitment set out below.

a) Code of Conduct

DCBank has adopted the Code of Conduct for the Credit and Debit Card Industry in Canada. This code of conduct applies to debit and credit card networks and their participants, such as DCBank.

The purpose of the Code is to demonstrate the industry's commitment to:

1. Ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments, thereby allowing merchants to reasonably forecast their monthly costs related to accepting such payments.

2. Providing merchants with increased pricing flexibility to encourage consumers to choose the lowest-cost payment option.

3. Allowing merchants to freely choose which payment options they will accept.

b) Public Commitments on Fraud Protection

The Bank is a card issuer of Interac, Visa and Mastercard cards. Interac, Visa and Mastercard have made commitments to limit the liability of cardholders for unauthorized use of their cards if certain conditions are met under their respective Zero Liability Policy. DCBank has made the public commitment to give effect to Interac Zero Liability Policy , Visa Zero Liability Policy , and Mastercard Zero Liability Protection designed to provide consumers with fraud protection.

CDIC

Canadian Deposit Insurance Corporation

DCBank is a member of the Canada Deposit Insurance Corporation (CDIC), a federal Crown corporation that contributes to the stability of the Canadian financial system by providing deposit insurance against the loss of eligible deposits at member institutions in the event of failure. CDIC insures Canadians’ eligible deposits to a limit of $100,000 per insured category at each CDIC member financial institution. CDIC is not a bank or a private insurance company.

The following products are eligible for deposit insurance from the CDIC, subject always to maximum coverage limitations as outlined in their brochure “Protecting Your Deposits” and are payable in Canada.

Canadian Deposit Insurance Corporation

Personal Bank Accounts
Corporate Bank Accounts

View CDIC Brochure "Protecting Your Deposits" For further information, please contact CDIC at 1-800-461-CDIC.

Basel III

Basel III is a global regulatory standard on bank capital adequacy, stress testing and market liquidity risk. It is intended to strengthen global capital and liquidity rules with the goal of improving the banking sector’s ability to absorb shocks arising from the financial and economic stress, thus reducing the risk of spillover from the financial sector to the real economy.

DCBank’s Pillar 3 Disclosures are as follows:

Restricted and Sanctioned Countries

Please be advised that DCBank will not process or accept wires or transactions that originate or terminate, or involve, directly or indirectly, certain countries.

List of Restricted Countries (December 2021)
List of Sanctioned Countries (December 2021)