Important Notice: Upcoming Changes to Your Card Program and Portal
We’re writing to let you know about some important upcoming changes to the management of your card program and services.
As part of our commitment to providing, you with a secure, reliable, and improved experience, your card program will be migrated to a new payment platform. This migration will provide you with access to a new and improved portal, while also allowing us to enhance system stability, improve performance, and support future features and enhancements.
What This Means for You
Our top priority is ensuring that you continue to receive your deposits and have uninterrupted access to your funds throughout the migration.
Between August 18, 2026, and September 18, 2026, you can expect:
- New portal access: Your portal access will be updated, and new login credentials will be provided to you.
- Your card remains active: Your existing card will continue to be available for use during and after the migration.
- No interruption to your funds: Your funds and access to your account will remain unchanged, with no expected disruption to your deposits or card access.
We’re committed to making this transition as smooth as possible and will continue to make improvements to your experience as we move forward.
Need Assistance?
If you have any questions or need support during the transition, our team is here to help.
Email: customersupport@dcbank.ca
Toll-Free: 1-866-350-2135
Thank you for your continued trust and patience as we make these improvements to your card program and services.